Refund policy

At COY LLC, we want you to be happy with your purchase. If something isn't right, our return and refund process is simple and transparent.

Return & Exchange Eligibility

To qualify for a return or exchange:

  • Items must be returned within 30 days of delivery.
  • Products must be in their original, unused condition, including all original packaging.
  • If the item is damaged or not returned in its original condition, a partial refund may be issued to account for any loss in value.

Items Not Eligible for Return

  • Custom-made or personalized products.

Return Shipping Costs

  • Buyers are responsible for return shipping costs.
  • For exchanges, buyers are also responsible for the shipping cost of the replacement item.

How to Initiate a Return

  1. Contact us: Email support@coyllc.com with your order number, the item, and the reason for the return.
  2. Receive instructions: We will send you step-by-step return instructions, including the return address.
  3. Ship the item: Pack the product in its original packaging and ship it to the address we provide.

Refund Process

Once we receive and inspect the returned item:

  1. If it meets our return conditions, we will process the refund within 7 business days.
  2. Refunds are issued to the original payment method.
  3. You will receive an email confirmation once the refund has been processed.

Exchanges

If you need a different product or a replacement:

  1. Follow the How to Initiate a Return steps above.
  2. Place a new order for the product you want.

Legal Compliance

This policy complies with the consumer protection laws of the Commonwealth of Virginia, USA.

Need Help?

If you have any questions, please contact us:

Designed and made in Virginia from imported materials. Thank you for supporting a small American business.